Current Vacancies

The purpose of the Centre Coordinator is to ensure the efficient and effective running of the Kenmore Meals on Wheels (KMOW) service, including clients and volunteers of KMOW.

 

The most important duty is to promote, manage and maintain a strong and enduring relationship with clients, volunteers, staff and suppliers to ensure the client’s expectations in the provision of meals is maximised.  The Centre Coordinator confirms that this occurs within the constraints of the relevant policies and procedures, legislation/regulations and other Government requirements. 

 

While the KMOW Management Committee provides oversight, guidance and assistance, particularly in relation to policies, legislation/regulation and Government requirements, the Centre Coordinator is generally responsible for, and left to manage, the day-to-day operations and reporting to relevant authorities.

* Communicate respectfully with all individuals including clients, staff and the community.

* Respond promptly to enquiries and action appropriately.

* Responsible for implementing/managing administrative & information systems.

* Responsible for updating and implementing Policies and Procedures.

* Recruit new clients through MyAgedCare Portal and general enquiries, and update as required

* Update website and Facebook when necessary.

* Inform Management Committee of any issues asap.

* Answer enquiries/first point of contact to external bodies eg Dept of Health.

* Occasionally represent the Committee at meetings e.g. MOW Brisbane North forum.

* Occasionally virtually attend relevant webinars etc run by QMOW.

* Arrange distribution of newsletters, letters to clients and volunteers.

* Promote safety by following organizational Work Health and Safety requirements and guidelines.

* Prepare weekly meal ordering documents, email supplier, update system, add/cancel/amend client details. 

* Manage meal stock/ordering - order forecasts, quality control, supplier orders, regular stocktake; adjust weekly orders where required. 

* Endeavour to contact clients or NOK if they are unexpectedly absent for a meal delivery.

* Action paperwork for new and departing clients.

* Evaluate meal pricing in consultation with the Committee.

* Ensure the appropriate client records and data on services are maintained and reviewed regularly.

* Collate and report on annual survey of clients.

* Update Client review schedule each month and give to responsible Client Coordinator. 

* DEX reporting at beginning of each month – Reporting of CHSP client meal deliveries and upload into the government portal.

* Provide bi-monthly input to Management Committee Meeting - address topics requested, include monthly client numbers/deliveries, any Incidents & Continuous Improvement.

* Occasionally report to external bodies.

* Organise and maintain effective volunteer recruitment program, including volunteer roster.

* Ensure adequate and appropriate supervision, training and support are provided to volunteers 

* Maintain Police Check register for all volunteers/staff.

* Support volunteer supervisors eg. Client/meal/delivery changes, assist with packing if required.

* Liaise with Volunteer Client Coordinators and act upon any related changes/paperwork.

* Maintain database of volunteer details.

* Arrange monthly to send birthday/sympathy cards etc. to clients.

* Monthly Client Meal deliveries spreadsheet detailing client meal deliveries and costs for the previous month. 

* Manage payments (cash, cheques, EFTPOS) & supplier invoice/delivery slips   

* Enter monthly accounts into (Reckon) accounting system. 

* Respond to client enquiries relating to payments, referring to Treasurer where appropriate.

*Adhere to all organizational policies, procedures, standards and practices.

*Perform any other function in line with authorities, capabilities, and skills as reasonably directed by the Management Committee

It is essential to have: General office administration/reception experience, including competence with computer software such as Word, Excel and Internet. Good verbal and written communication skills are required. Ability to work independently as well as part of a team. Good organizational and time management skills are required. The ability to obtain basic knowledge of the Reckon accounts system.

 

It is highly desirable to have: Previous experience dealing with older people, and in invoicing.  You will hold a First Aid certificate and Police Check certificate (or willing to obtain at our cost). Training will be provided.